Your privacy is important to BOLYGA. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from https://www.bolyga-us.com/ (the "Site" or "Service").

By accessing or using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Site.

1. Information We Collect

We collect various types of personal information from and about users of our Site, including:

• Information you provide directly to us:

  • Account Information: When you create an account, we collect your name, email address, password, and potentially phone number.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details, which are processed securely by our third-party payment processor and not stored on our servers).

  • Communication Information: If you contact us for customer support, inquiries, or feedback, we collect the content of your communications, your name, and contact details.

  • Marketing Preferences: Information you provide when subscribing to newsletters or promotional communications, including your email address and marketing preferences.

  • Reviews & Testimonials: Any information you provide when submitting product reviews or testimonials.

• Information collected automatically:

  • Device and Usage Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track your activity on our Site and store certain information. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). We use these technologies for:

    • Remembering your preferences (e.g., shopping cart contents).

    • Analyzing website traffic and usage patterns.

    • Personalizing your experience (e.g., showing relevant products).

    • Marketing and advertising purposes.

  • Location Information: In some cases, we may infer your general geographic location based on your IP address.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Orders: To process your purchases, confirm your orders, handle payments, arrange for shipping, and manage returns and exchanges.

• To Provide and Maintain Our Service: To operate, maintain, and improve our Site, products, and services.

• To Communicate with You: To send you transactional emails (e.g., order confirmations, shipping updates), respond to your inquiries, provide customer support, and send you marketing communications (if you have opted in).

• For Personalization: To personalize your experience on our Site, such as recommending products you might be interested in.

• For Marketing and Advertising: To send you promotional materials, special offers, and other marketing communications about our e-bikes and related products and services. We may also use your information to create targeted advertising campaigns.

• For Analytics and Research: To analyze trends, track user activity, gather demographic information, and understand how users interact with our Site to improve its functionality and content.

• For Security and Fraud Prevention: To protect our Site and users from fraud, unauthorized access, and other illegal activities.

• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, marketing, customer support, and IT services. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Examples: Shopify (e-commerce platform), Stripe/PayPal (payment gateways), UPS/FedEx (shipping carriers), Google Analytics (website analytics), Mailchimp (email marketing).

• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, or marketing.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission on our Site.

• Secure Servers: Storing data on secure servers with restricted access.

• Access Controls: Limiting access to your personal information to authorized employees and service providers who need it to perform their job functions.

• Payment Security: All payment transactions are processed through secure, PCI DSS-compliant payment gateways. We do not store full credit card details on our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• For residents of the European Union (EU) and United Kingdom (UK) (GDPR):

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

• For California Residents (CCPA/CPRA):

  • Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the personal information, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we sold or shared.

  • Right to Delete: You have the right to request that we delete personal information that we have collected from you, subject to certain exceptions.

  • Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.

  • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information to third parties. We provide a "Do Not Sell or Share My Personal Information" link on our website footer for this purpose.

  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your Sensitive Personal Information (as defined by CCPA/CPRA) to only that which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling your request.

6. Cookies and Your Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Site may not function properly.

For more detailed information about how we use cookies and how you can manage your cookie preferences, please refer to our separate [Cookie Policy (if you have one, otherwise integrate here)].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The exact retention period will depend on the type of data and the purpose for which it was collected. For example, we retain order information for [e.g., 7 years for tax/accounting purposes] after a purchase.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or if you wish to exercise your data protection rights, please contact us:

• By Email: [Your Customer Service Email Address]

• By Phone: [Your Customer Service Phone Number]

• By Mail: [Your Company's Physical Address]